Rosey Outlook

Spent about an hour and a half troubleshooting an issue with Outlook 2007 tonight.

Problem: Navigating emails was slow, often a 5 second delay, with Outlook periodically coming up with (Not Responding).

Initially I blamed Mcafee Antivirus. I wonder why I paid for the subscription when I’m so against it. It slows me down at work, and antivirus is SO often the cause for problems. I must admit I jumped the gun a bit this time, being to quick to point the finger. The strangest thing was that disabling McAfee’s email functions actually made the problem go away so you wouldnt blame me for thinking it was the problem.

So I thought I’d try out the support seeing I paid for it and all. I very quickly found myself in a one on one chat with a McAfee helldesk operator. She was quite helpful and in about 20 mins had given me instructions to disable ALL of the addins in outlook. Too bad if I actually wanted any of them, but I’ll assume this was just to narrow down the problem. Unfortunately you CANT disable the Addins in Outlook if they are in the registry. So I turned off what I could and loaded up Regedit.
I exported the whole Addin Key so I could easily revert back and turned off all of the addins. To do this I changed each Loadbehaviour to a 0. The problem went away. Yay. So I turned them back on one at a time and fortunately started at the right end.
Solution: The problem Addin was OutlookAddin.Connect. A quick Google showed this was possibly related to Business Contact Manager. I dont really recall getting excited about this and thought If I miss the addin I can always turn it on. I’m guessing I wont notice it missing.

So although it doesn’t seem to be related to McAfee SecurityCentre at this point they pointed me in the right direction regardless. A refreshing change from the usual “lame everyone else and handball” that seems all too common.

I still don’t like stuff hitting my every file load, that has got to add overhead. How much of my life has been wasted from the accumlative effects of waiting for stuff to happen?

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s